Why is there a shipping cut-off?
To ensure that your worms are packed fresh and arrive happy and healthy, we only express post worm and book package orders out on Mondays. This means orders received anytime after 4pm Sunday will NOT be shipped until the following Monday. This eliminates the risk of the package sitting at the Post Office over the weekend without the appropriate care.
What if I missed the shipping cut-off?
If you require an urgent supply of worms, please contact Wormbiz, and, depending on weather constraints and your shipping location, we may be able to supply what you need.
My worms have arrived dead! What now?
Oh no! The worms haven’t survived their journey! WormBiz apologises for your disappointing discovery. Even though we have a very high success rate and do everything we can to prepare the worms for transit, unfortunately, due to the nature of our product, this can be a possibility. Please contact Wormbiz within 24 hours of delivery to discuss replacement options.
Unfortunately, we can NOT offer live worm products to Western Australia, Northern Territory or Tasmania. Due to complications with quarantine, heat stress, and long distances, we are regretful to turn your sale away. Please search locally for a supplier. We hope the information provided by our WormBiz website is helpful to your worm farming success.
Other Product Shipping
How is shipping calculated?
Shipping is calculated by weight and how many products can fit in the Australia Post "if it packs it posts" packaging. Each individual book weighs 1.2kg.
How are the books shipped?
All books are sent via Australia Post. Each book, or book pack, is wrapped in protective brown paper and cardboard packaging. Parcel tracking details will be provided at the time of postage. We cannot be responsible for shipping delays or redirections by the postal company and will do our best to follow up on late deliveries and communicate the information we receive with the customer.
Refunds & Returns
We hope our products exceed your expectations. We cannot provide a refund if you simply change your mind or didn't enjoy the book,
Unless you return the item at your expense, and if it is in a perfect resaleable condition, we can then refund you.
If there is damage incurred as part of the shipping process, please provide proof of the damage and the date and time of delivery so we can investigate with our shipping partners, and will be able to provide you a refund or replacement.
For all returns, we must be notified within a week of delivery in order for your refund to be approved.
Privacy & Security
Storing your data
None of your financial information is stored in our systems. We store your name, email, phone number and address when you provide those things to us on the website.
Your credit card and payment information is processed through Square and they store your information separately for the purpose of refunds etc. We are not responsible for storing that data in any way.
We will not sell your data to third parties and will only use your personal information for our own marketing purposes.
Your health is your responsibility
The information in the book and on our website is intended for general inspiration and informational purposes only. This information is not intended to diagnose, treat, cure or prevent any disease and is not intended to be a replacement for any medical treatment advice or offer a cure to any health or medical condition. Please seek the advice of your healthcare practitioner before making any changes to your diet, lifestyle, or supplement regime. Individuals using or consuming the plants listed in this book do so entirely at their own risk. Always check to ensure that the plants you are using are non-toxic, organic, unsprayed, and safe to be consumed. While we try to keep the information up-to-date and correct, the author, editor, publisher, or their respected employees cannot be held responsible for any adverse reactions, and do not assume and hereby disclaim any liability to any party for any loss, damage or disruptions caused be errors or omissions result from negligence, accident, or any other cause.